Orders are shipped Monday to Friday, excluding statutory holidays. Please allow 1-3 business days for your order to be processed.
Orders shipped to personal or business addresses will be shipped via Loomis or UPS by standard shipping. Shipping time does not include order processing time. Please see the shipping details and rates below. Once your order has shipped, a confirmation email with your order tracking number will be sent to the email address you provided.
Shipping is available in Canada and USA only.
Orders above $99 - Free Shipping in Canada/USA
Standard Shipping - $9.99 flat rate for clothing (Canada) $14.99 flat rate for clothing (USA), $3 flat rate for mask only
EXCHANGE POLICYExchanges of unworn ticketed items are processed as a return. Please follow the return instructions on the 'Refund Policy' page. You may then repurchase the item from www.bamboomasks.ca in the correct size or colour.
RETURN BY MAILItems returned by mail are only eligible for refunds. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received at our warehouse in Surrey, BC.
- Call 1-888-580-8804 or email firstname.lastname@example.org if you have any other questions or concerns.
- Pack and seal all your return items securely.
- Include the original receipt and circle all items you are returning