Refund Policy
We want you to love your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your item.
To request a return, please visit: Return Portal
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note: We no longer accept returns from the USA due to duties and cross-border processing fees. Returns are only accepted from within Canada.
To start a return, you can visit the link above or contact us at papavancouver@gmail.com. If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
RETURN BY MAIL
Items returned by mail are only eligible for refunds. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received at our warehouse in Surrey, BC.
- Call 1-888-580-8804 or email papavancouver@gmail.com if you have any other questions or concerns.
- Pack and seal all your return items securely.
- Include the original receipt and circle all items you are returning
You can always contact us for any return questions at papavancouver@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.