Refund Policy

To request a return, please visit https://shopify.com/48511549607/account

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can visit the link above or contact us at papavancouver@gmail.com. If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

RETURN BY MAIL

Items returned by mail are only eligible for refunds. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received at our warehouse in Surrey, BC.

  1. Call 1-888-580-8804 or email papavancouver@gmail.com if you have any other questions or concerns.  
  2. Pack and seal all your return items securely.
  3. Include the original receipt and circle all items you are returning



You can always contact us for any return questions at papavancouver@gmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.